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Family Solutions Home Care

There Because We Care.

Provider Support Services

We partner with agencies across Indiana to help them launch, grow, and stay compliant in today’s fast-changing Medicaid landscape.

Whether you're starting from scratch, navigating waiver complexities, or need support with services like SFC home visits—we’re here to simplify the process and help your agency succeed.

With real-world experience as providers ourselves, we offer clear guidance, practical tools, and no-fluff answers to help you operate with confidence.

Expert Support for New & Existing Home Care Agencies in Indiana

Why Do Providers Choose Family Solutions?

At Family Solutions Home Care, we value collaboration and flexibility. Our approach starts with understanding your agency’s specific needs and goals, then customizing our services to complement and enhance your existing care programs. Whether you need subcontracted home visits or consulting services, we work alongside you to provide the expertise and resources necessary to support both your caregivers and clients.Here's a refined and well-structured section for your website based on everything you shared:

We bring real-world experience and Indiana-based insight to every partnership. We’ve walked in your shoes—and we’re here to offer the kind of practical, flexible support that makes a real difference.

✔ Real-World Experience
We’ve worked directly in Indiana’s Medicaid waiver system and know the process inside and out.

✔ Indiana-Focused Expertise
Our services are tailored to Indiana-specific regulations, provider systems, and MCE requirements.

✔ Tailored, Practical Solutions
We personalize every engagement to your agency’s goals, structure, and stage of growth.

✔ No Franchise Fees
You maintain full ownership of your business—with no franchise restrictions or long-term commitments.

✔ Scalable, Flexible Support
Get the help you need when you need it—whether that’s a one-time consultation, staff training, or ongoing policy support.

✔ Friendly, Responsive Service
We’re professional, approachable, and flexible with how and when we work with you.

Let’s build something that works—and grows—with you.

From Startup to Support: How We Work With You

Whether you’re just getting started, navigating Indiana Medicaid requirements, or looking to outsource tasks like SFC home visits—Family Solutions Home Care is here to make the process easier. We’ll meet you where you are, provide the tools and expertise you need, and help you stay compliant, confident, and focused on care.

Here’s what working with us looks like:

Initial Consultation
We begin with a conversation to understand your agency’s goals, challenges, and the type of support you need.
Customized Solution
You will receive a tailored proposal with clear, strategic options designed to address your agency’s specific goals, challenges, and compliance requirements.
Select Your Option
Choose the package that fits best—whether it's a one-time service or an ongoing solution.
Agreement Agreement
We’ll send over an electronic service agreement outlining the scope of work, expectations, and terms for your review and signature.
Invoice Issued
Once the agreement is signed, you’ll receive an invoice to confirm your selection and initiate services.
Delivery
Services and materials will be delivered according to the agreed-upon timeline outlined in your service agreement. If setup support is included, we’ll coordinate it at the scheduled time.
Ongoing Support - Need more help?

We stay available to ensure your business remains compliant, efficient, and successful. We stay connected to help you adapt to regulatory changes, stay audit-ready, and resolve issues as they arise.

✔ No long-term contract

✔ Pay only for what you use

✔ Book support as your needs evolve

Support Packages for Indiana Home Care Providers

Startup & Policy Services

Everything you need to launch your agency—built from the ground up with compliance in mind.

We help you avoid costly mistakes by helping you understand Indiana’s licensing and Medicaid requirements before you ever submit an application.

Start with confidence and avoid costly delays with expert, step-by-step support with:

PSA Licensing Support
Step-by-step support to help you apply for your Personal Service Agency license through the Indiana Department of Health (IDOH).
Business Formation & EIN Setup:
General guidance on registering your business, obtaining an EIN, and understanding key compliance requirements to operate legally in Indiana. *Not to be used as legal advice*
Custom Policies & Procedures
Access complete, state-compliant documentation tailored to PSA, PAC, SFC, Health & Wellness, TBI, and FSW/CIH Waivers.
IHCP Enrollment & OMPP Provider Portal Setup
Guidance for enrollment in Indiana Medicaid and access to required state systems
MCE Contracting
Help navigating provider applications and credentialing with Indiana’s MCEs (Anthem, Humana, UnitedHealthcare), including portal setup and service category guidance.
Sandata EVV System Setup & Support
Assistance setting up EVV in Sandata, understanding visit matching, and ensuring documentation supports billing
Foundational Compliance Tools
Organizational chart templates, job descriptions, and required protocols (like fraud, waste & abuse) to help you pass audits and meet expectations from day one.

Learn More → Start Your Agency the Right Way

Provider Consulting & Operational Support

Ongoing guidance to strengthen your operations, meet state expectations, and reduce financial risk.

Whether you’re a new or established provider, our consulting services are designed to help you navigate Indiana Medicaid requirements, streamline internal systems, and stay audit-ready at all times.

We offer targeted consulting packages or one-on-one sessions for:

Medicaid Waiver Billing Guidance
Help setting up efficient billing workflows, resolving common claim issues, and ensuring documentation aligns with billing requirements for services like PAC, SFC, and Attendant Care
Medicaid Billing Workflow Design
Set up efficient billing processes, prevent denials, and align documentation with MCE and IHCP billing expectations
Sandata EVV Troubleshooting
Help with Sandata visit matching errors, incomplete visits, billing rejections, and staff training on EVV compliance
File Review & Mock Audits
Internal audits, file review tools, and compliance checklists to meet MCE and state expectations before the real thing.
Ongoing Provider Consulting
One-on-one consulting sessions to troubleshoot operational challenges, train staff, or interpret regulatory changes.
Staff Training & Coaching
Caregiver documentation coaching, policy rollouts, and team support for meeting waiver and service requirements
CPR Certification Classes
We offer CPR classes for your staff—either at your location or ours
Document Tools & Templates
Forms, trackers, training logs, timesheet samples, incident forms, and more to help you stay organized and compliant

Learn More → Get Expert Help Navigating Medicaid Compliance

Subcontracted SFC Home Visit Services

Complete your SFC home visit requirements—professionally, on time, and in full compliance.

Meeting Indiana’s Structured Family Caregiving (SFC) requirements under the Health & Wellness Waiver takes time, consistency, and attention to detail. Agencies must complete at least two home visits per quarter, with documentation that reflects individualized planning, caregiver support, and compliance with waiver standards.

If your team is stretched thin, we’re here to help.

Family Solutions provides subcontracted SFC home visits across Fort Wayne and surrounding areas. Our experienced Caregiver Consultants complete visits on your behalf, helping your agency stay on schedule and compliant without the need to hire additional staff.
Available per-visit, short-term, or on an ongoing basis—so your agency gets the support it needs, when you need it.

Options To Be Included With Each Home Visit:

Person-Centered Care Plan Development
Individualized care plans developed or updated to reflect waiver expectations and each participant’s unique needs and goals.
Emergency Backup Plan Completion
Clear, practical emergency backup plans created or updated to support continuity of care when the primary caregiver is unavailable.
Caregiver Training During Visits
In-person education and coaching focused on documentation, daily support, and following the care plan.
✔ Qualifies towards the 8-hour annual caregiving training requirement.
Documentation Review & Feedback
Professional review of care notes and related documentation to help you stay audit-ready.
Scheduling Flexibility
We coordinate visit times with the caregiver—offering evening and weekend availability for added convenience (additional fee applies).

Resource Connections & Support Materials
Caregivers will be connected with guidance, handouts, and referrals to access local disability-related supports like Medicaid Waivers, respite care, equipment funding, and case management.
✔ Guidance included with every visit; extended help available as an add-on.

Learn More → Outsource Your SFC Visits With Confidence

ESA Provider Enrollment

Start accepting payments through Indiana’s Education Scholarship Account (ESA) program.

If your agency or organization provides services that support education, therapy, or developmental growth, we’ll guide you through the ESA provider registration process—so you can begin receiving ClassWallet payments with ease.

What’s Included:

Step-by-step support to complete your ESA provider application
Assistance setting up and managing your ClassWallet account
Guidance on selecting eligible services that align with your offerings

➤ Price: $500

Learn More → Contact Us

Start Your Journey Today

Whether you’re starting from scratch or managing an existing agency, Family Solutions Home Care has the experience and tools to support you.

Call or Text: 260-209-4404
Email: info@FamilySolutionsCares.com

*Disclaimer

Family Solutions Home Care and its representatives provide guidance based on real-world experience and publicly available information. We are not licensed to offer legal advice, accounting services, or official Medicaid representation.

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