Calendars

Professional Licensing Agency Meetings:
The Indiana Professional Licensing Agency (IPLA) is responsible for licensing and regulating 40 different professions and more than 200 unique license types as set in statute by the Indiana General Assembly. The IPLA reviews professional license applications, issues licenses, provides customer support, and provides inspection services for certain professions and businesses across the state.

The IPLA supports 34 of Indiana’s active occupational licensing boards, commissions, and committees, as well as subcommittees established by the boards, commissions, and committees to temporarily carry out specific official business. 

• View the PLA Calendar

Lieutenant Governor Micah Beckwith 

• Mobile Office Hours

2025 IHCP WORKS Conference

📅 Dates: October 21–23, 2025
📍 Location: Embassy Suites, Plainfield, IN

Event Highlights:

• Educational presentations by all three MCEs, plus FSSA, Gainwell, and others

• Topics will include:

  • Prior Authorizations

  • Claims

  • Provider Enrollment

  • And more!
    
    

Additional Information:

• Registration links and full details will be posted on the IHCP Conference page.

• Questions? Call the IHCP Works seminar voicemail at 317-488-5072.

Care Central – Referral Process Update (Effective September 1st)

• Referral Submission Change:

  • HCBS referrals will no longer be accepted via email or phone.

  • Providers must use the Incoming tab on Care Central’s Referral Dashboard to respond to referrals.

• Notification Setup:

  • Configure referral notification emails to get automatic alerts when a referral becomes available.

• Referral Availability:

  • Based on services you are authorized to provide, location, and member service needs.

• Referral Status Changes:

  • When a referral is accepted from the Incoming tab, it moves to the Confirmation Needed tab.

  • New status: Pending Selection – means the referral is with the coordinator for review.

  • This replaces the previous status of Awaiting Auth.

Anthem LTSS Provider Quality Incentive Programs (QIP) 

Indiana's Long-Term Services and Support (LTSS) Provider Quality Incentive Programs (QIP) for PathWays for Aging recognize and reward providers who deliver exceptional, high-quality care. The programs encourage person-centered care, continuity of care, and workforce development to improve the health outcomes and quality of life for members with LTSS needs. 

Enrollment for the 2026 program opportunities opens this fall. 

For more information, contact Haley Osborne at haley.osborne@anthem.com.

Provider Guidance on Waiver and Patient Eligibility

This document outlines key information for providers regarding the Home and Community-Based Services Waiver program, focusing on patient eligibility, notification processes, and provider responsibilities.

Notices of Action (NOAs)

• Providers receive an updated Notice of Action (NOA)  to the provider's NOA mailbox on file the same day the service plan is approved.

• While BDS expects the case manager to inform providers of any change in service, providers are responsible for checking their NOA mailbox for any new or updated NOAs.

• Providers are responsible for checking a patient's Medicaid eligibility using the IHCP Member Eligibility and Benefit Coverage Module.

• If an updated NOA does not accurately reflect the services the provider has been delivering, the provider should work with the case manager to update the plan.

• If resolution cannot be reached through the case manager, providers may submit a JIRA ticket for further assistance.

Loss of Waiver Eligibility

• If a patient is no longer eligible for the H&W Waiver, the waiver case manager will receive the denial notice and is responsible for notifying the home and community-based service providers.

• Waiver services should remain active while the patient appeals the denial.

• The waiver case manager will continue to coordinate with providers on the status of eligibility and services.

Provider and Case Manager Roles in Transition

• The patient's entire care team, including the provider and case manager, should work together to connect the patient with other support options if they lose waiver eligibility.

• This can involve working with an options counselor at a local Aging and Disability Resource Center (ADRC) or other resources based on the patient's needs.

• Providers should continue to deliver services as approved in the NOA and coordinate with the case manager on any services that are being terminated due to the loss of eligibility.

Assessments and Continuity of Care

• Assessors from Maximus will meet with patients virtually or in-person to complete both initial and annual assessments.

• Maximus is not required to share the annual assessment with providers. Providers should continue to deliver approved services and coordinate with the case manager to ensure continuity of care

Indiana Nursing Facility LOC Assessments

The Indiana Level of Care Assessment Representative (LCAR) process, administered by Maximus, determines if an individual meets the requirements for Medicaid-certified nursing facility admission or eligibility for Home and Community-Based Services (HCBS) waivers. This process is crucial for ensuring individuals receive the most appropriate care setting and services.

Key Roles and Responsibilities

The roles of different providers and entities have been updated to streamline the LCAR process.

Maximus

Maximus is now the central authority for conducting most NF LOC assessments. They use specific tools based on the individual's age:

• • Adults (18+): Full interRAI HC

  • Ages 4–17: interRAI PEDS

  • Under 4: interRAI EY

Preadmission Screening and Resident Reviews (PASRR)

Maximus also handles preadmission screening and resident reviews (PASRR) for nursing facility admissions to confirm the most appropriate setting and services. See the PASRR process overview, complete online training, visit the project page, view the toolkit,  sign-up for the list serv or request on-site training at PASRR@fssa.in.gov

Short-Term PASRR Exemptions

1. 30-Day Exempted Hospital Discharge (EHD)

✔ Acute inpatient hospital stay (non-psychiatric)

✔ Discharging to NF for <30 days for same medical condition

✔ Must meet all criteria

✖ Does not apply to ER discharges

2. 7-Day Provisional Emergency Categorical

✔ Urgent, unexpected NF need (e.g., loss of caregiver, abuse/neglect risk)

✔ APS call requirement temporarily suspended, but still encouraged per state law.

Area Agencies on Aging (AAA) / Aging & Disability Resource Centers (ADRCs) / Independent Case Managers (ICMs)

These entities no longer conduct NF LOC assessments for community-based individuals seeking nursing facility admission or HCBS Waiver enrollment. Instead, they must refer these requests to Maximus via phone, email, or the AssessmentPro system. They will continue to perform assessments for non-waiver programs and will support approved individuals under age 60 with options counseling and service plan development.

Hospitals

Hospitals will continue to perform NF LOC assessments for their patients who are seeking nursing facility admission.

Managed Care Entities (MCEs)

MCEs now have a direct role in NF LOC determinations. They submit assessment data to Maximus via file exchange or the AssessmentPro system. If the member's CHAT assessment is 120 days old or less, Maximus will review it for a determination. If it's older than 120 days, Maximus will conduct a new NF LOC assessment.

Nursing Facilities

Nursing facilities no longer conduct NF LOC assessments for residents. They must submit an assessment request to Maximus in the AssessmentPro system when:

• • A short-term PASRR and LOC are expiring.

  • A short-term LOC is expiring and more time is needed.

  • A resident is converting to Medicaid.

  • A resident's status changes significantly, and a new LOC review is needed.

PACE Providers

PACE providers no longer complete initial NF LOC assessments for new applicants. They must refer these individuals to Maximus or submit an assessment request on their behalf. They will, however, continue to complete annual reassessments for their active participants.

How to Initiate an Assessment

Providers play a key role in making timely referrals and ensuring accurate documentation. Before making a referral, it's recommended to confirm the client's eligibility criteria using the Prescreening Tool.

You can submit a referral for an assessment through one of the following methods:

• • Area Agency on Aging (AAA) or Aging & Disability Resource Center (ADRC)

  • Hospital or Nursing Facility (for NF admissions)

  • Directly to Maximus online or by phone

Assessments are conducted by trained evaluators, either virtually or in person. The standard timeframes are:

• • Assessment completed: within 7 days

  • LOC recommendation issued: within 11 days

Assessment Outcomes

After the assessment, the individual will receive an outcome letter in the mail that includes information on their appeal rights if the LOC is denied.

• • If the individual is found eligible, the AAA will be notified in the Maximus AssessmentPro system.

  • For individuals with LOC questions, providers should direct them to their Case Manager or MCE Service Coordinator.

  • If LOC is denied, providers should ensure the individual receives appeal instructions from their outcome letter and offer resource referrals.

Provider Contact Information

For questions or support, you can contact the LCAR provider, Maximus:

• • Website: inlcar.com

  • Phone: 1-833-597-2777 (Mon–Fri, 8:30 a.m.–6:00 p.m. ET)

  • Email: INLCAR@maximus.com

Managing Provider Referrals in Anthem's Care Central

Referral Dashboard Overview

The Care Central referral dashboard helps Home and Community-Based Services (HCBS) waiver providers view and manage referrals for approved services. Recent platform enhancements make it easier and faster to manage referrals.

Accessing Care Central

1. Add your Medicaid ID in Availity Essentials

   • Log in at Availity.com.

   • Go to Help and Training > Find Help > Search.

   • Add your payer-assigned provider ID under “Manage My Organization.”
     
     

2. Navigate to Care Central

   • Go to Payer Spaces.

   • Select the Anthem tile.

   • Select Care Central.

   • Choose your details from the drop-down menus and click Next.
     
     

Managing Referrals

• Incoming Tab – View and respond to referrals.

• Status Tracking – Monitor referrals under:

  • Confirmation Needed

  • Confirmed

  • Declined

  • Closed

Important Notes

• Providers contracted through an ACO, PMG, or IPA must follow their group’s specific guidelines for authorizations, covered services, and claims. Contact your group administrator or Anthem network representative for questions.

Medicare Certification

Step-by-step guide for Indiana home health agencies to gain Medicare certification, covering IDOH licensing, CMS-855A application, survey process, capitalization requirements, required forms, Medicare patient eligibility, billable services, and upcoming webinars on certification and Medicare vs. Medicaid requirements. 

Process for Medicare Certification

Provider Revalidation and Recertification Guide

To Avoid Delays in Your Application

• Application Tracking Numbers (ATNs): Your ATN password cannot be reset by any entity, including the IHCP. You must save it, or you will have to restart your application.

• Submitting Attachments: After uploading your attachments, you must resubmit your application. If you don't, it will be stuck in "awaiting attachment" status and will not be received by the IHCP.

• Making Corrections: If you need to make corrections to an application, log into the original ATN. Do not make the changes in a separate ATN.

Understanding Revalidation and Recertification

• Revalidation: This is the process of updating your business information, which is typically required every five years by the Centers for Medicare and Medicaid Services (CMS). Providers will receive a notification letter 30, 60, and 90 days in advance of their revalidation due date.

• Recertification: This is required to ensure that all licenses, certifications, and insurance information are current. You must maintain an active license or certification to remain enrolled. A notification is sent 60 business days before your eligibility ends.

• Overlap: If revalidation and recertification occur around the same time, the revalidation can take care of the recertification.

• New Enrollment: If you enroll close to the time your license or certification expires, you won't receive a recertification letter. It is your responsibility to submit a provider update with the new license or certification to prevent deactivation. This information is available in your welcome letter.

Processing Your Recertification

• If your recertification is submitted via the IHCP Portal and is rejected, you must submit a new ATN.

• If submitted via paper and rejected, you must return the entire submission to make corrections or provide missing information.

• If your recertification is missing documentation, the Provider Enrollment Unit will contact you by phone, email, or mail.

If Your Enrollment is Deactivated

• If you fail to re-certify or revalidate in a timely manner, your enrollment will be deactivated.

• If you must re-enroll after a deactivation, the effective date you request cannot overlap with your previous enrollment period. If it does, you will receive an error message.

• To close any gaps, select an effective date after your previous enrollment deactivated. You must attach a claim with the same date as the retro enrollment effective date, along with a retro request letter.

Disenrollment Procedures

• If you are no longer providing a service or have closed a service location, you should disenroll with the IHCP to ensure your provider history is accurately maintained.

• A provider or an assigned delegate can voluntarily disenroll through the portal.

• Steps: First, click the "disenroll provider" link. Second, complete the required fields. Third, click "disenroll." Lastly, after the IHCP processes the disenrollment, a notification will be sent to you to verify it.

• Waiver Providers: If you are a waiver provider, you must contact the state waiver agency first to begin the disenrollment process.

Tips to Avoid a Returned Revalidation

• If you don't start before your revalidation end-date, you'll be required to submit a new application with a new provider ID.

• The name and address on your W-9 form must exactly match the legal business name and address on your application.

• If operating under a "doing business as" (DBA) name, enter it as the service location name if it differs from the W-9.

• Any change to your legal address must be reported to the IHCP with a copy of the W-9 showing the same change was reported to the IRS.

• The tax classification and EIN must match the application.

• Use the most recent version of the W-9 form, or your application may be sent back for corrections.

• The Terms of Agreement must be signed by an owner or managing individual. A delegated administrator is not permitted to sign.

• Be sure you pay the correct application fee.

• Pay attention to notices received by mail and keep your Mail-To address up to date.

• Pay attention to the revalidation icon when it appears in the IHCP Provider Healthcare Portal.

Incident & Follow-up Reporting Tool

New IFUR website navigation, how to submit a PathWays Initial Incident Report, and basics of PathWays follow-up reporting.

Informational Presentation

Additional Information

• Home Health:

  • Home Health Prior Authorization Documentation: This update announces new and expanded documentation requirements for prior authorization (PA) and reauthorization requests for home health services under Indiana Medicaid, effective April 1, 2025.

  • Elsevier Performance Manager Quick Reference Guide: This is a training access and navigation guide for the Elsevier Performance Manager system, which Anthem Blue Cross and Blue Shield uses to deliver required and optional online training to contracted Indiana Medicaid providers.

• Non-Medical:

  • BT2025105 - This notice explains that Indiana Medicaid is changing how much of the reimbursement for certain home- and community-based services must be paid directly to the people providing the care—and that providers must sign and submit an attestation by July 24, 2025 to confirm compliance.

• Resource Links

  • List of Helpful Websites

PathWays Provider Snapshot

For Stakeholder Engagement information, webinar recordings, and presentations, please visit:
https://www.in.gov/pathways/stakeholder-engagement/

MCE Provider Helpline

• Anthem: 833-569-4739

• Humana: 866-274-5888

• UnitedHealthcare: 877-610-9785

MCE Provider Contracting Contacts

• Anthem: INmltssproviderrelations@anthem.com

• Humana: InMedicaidProviderRelations@humana.com

• UnitedHealthcare: in_providerservices@uhc.com

MCE Provider Manuals

• Anthem 

• Humana 

• UnitedHealthcare

Pathways Billing Guide

• Resource Guide 8.2024

Anthem

Anthem – General Contact Information

• Helpline: 📞 833-569-4739 (Hours: 8 a.m.–8 p.m. EST)

• Fax: 📠 866-406-2803

• LTSS Health Care Networks: 📧 INLTSSProviderRelations@anthem.com

• LTSS Provider Contracting: 📧 INLTSSCcontracts@anthem.com

• LTSS Provider Relations Phone: 📞 833-569-4739

• Provider Satisfaction Survey: Read more

Administration: Conducted by an independent company, Center for Study of Services (CSS).

Questions: Contact CSS at ProviderSurvey@cssresearch.org.

Provider Resources

• Provider Manual: Anthem 

• Provider Landing Page: https://providers.anthem.com/indiana-provider/home

• PathWays for Aging Resources: https://providers.anthem.com/indiana-provider/patient-care/pathways-aging

• Provider News: https://providernews.anthem.com/indiana

• Provider Forms: https://providers.anthem.com/indiana-provider/resources/forms

• Provider Training: https://gateway.on24.com/wcc/eh/3555851/category/104185/(Will need to login to Availity first to access)

• Overpayment Application: https://providernews.anthem.com/indiana/articles/availity-essentials-provider-overpayments-application-launch-25406
  
  

Home and Community Based Services (HCBS) Advocates by counties served

• Zone 1 – Brittany Thornton
  📧 Brittany.Thornton@anthem.com
  📞 517-260-0576
  Counties: Lake, Porter, LaPorte, St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Noble, Kosciusko, Marshall, Starke

• Zone 2 – LaTasha Cobb
  📧 LaTasha.Cobb@anthem.com
  📞 317-503-0843
  Counties: Newton, Jasper, Pulaski, Fulton, Miami, Wabash, Whitley, Allen, Adams, Wells, Huntington, Grant, Howard, Cass, Carroll, White, Benton

• Zone 3 – Rayshon Chambers
  📧 Rayshon.Chambers@anthem.com
  📞 317-671-4409
  Counties: Warren, Tippecanoe, Clinton, Tipton, Hamilton, Boone, Montgomery, Fountain, Vermillion, Parke, Putnam, Hendricks, Marion, Hancock, Madison, Delaware, Blackford, Jay, Randolph, Henry, Shelby, Rush, Fayette, Union, Wayne

• Zone 4 – Bridgette Oliver Parran
  📧 Bridgette.OliverParran@anthem.com
  📞 765-516-4510
  Counties: Vigo, Clay, Owen, Morgan, Johnson, Brown, Monroe, Greene, Sullivan, Knox, Daviess, Martin, Lawrence, Jackson, Jennings, Bartholomew, Decatur, Franklin, Ripley, Dearborn, Switzerland, Ohio, Jefferson, Scott, Washington, Clark

• Central Zone – David Castaneda
  📧 David.Castaneda@anthem.com
  📞 317-726-6358

• Central Zone – Shanise Taylor
  📧 Shanise.Taylor@anthem.com
  📞 463-290-1715

• Central Zone – Clair Conlon
  📧 Clair.Conlon@anthem.com
  📞 765-744-8034

• Territory Map

Additional Anthem Contacts

• Manager, LTSS Network Relations – Wendy Dragoo
  📧 Wendy.Dragoo@anthem.com | 📞 463-269-3423

• Claims Muctator – Cortnee Montgomery
  📧 Cortnee.Montgomery@anthem.com | 📞 463-245-8143

• Workforce Development Administrator – Ben Evans
  📧 Ben.Evans@anthem.com | 📞 463-406-1354

• Value Based Program Specialist – Haley Osborne
  📧 Haley.Osborne@anthem.com | 📞 317-671-2141

• LTSS Provider Training Specialist – Ryan Fennessy
  📧 Ryan.Fennessy@anthem.com | 📞 317-671-2320

• HCBS Contracting Network Specialist – April Walton
  📧 April.Walton@anthem.com | 📞 272-242-5323

Member Support and Services

• Member Site: https://www.anthem.com/in/medicaid/pathways-for-aging

• Member Provider Search: https://www.anthem.com/in/medicaid/search-providers

• Personalized Provider Search:https://findcare.anthem.com/fc-home

Humana

Provider Services Contact Information

• Provider Helpline: 866-274-5888

Hours: 8 a.m. to 8 p.m. EST

• Provider Contracting Contact: InMedicaidProviderRelations@humana.com 

• Sign up for Alerts: https://provider.humana.com/medicaid/indiana-medicaid/sign-up-for-alerts

Online Resources and Portals

• Humana Provider Landing Page:https://provider.humana.com/medicaid/indiana-medicaid

• Provider Portal: https://apps.availity.com/web/onboarding/availity-fr-ui/

• Provider Manuals: Humana 

Training and Compliance

• Provider Training: https://provider.humana.com/medicaid/indiana-medicaid/training

• Compliance Training: https://provider.humana.com/medicaid/indiana-medicaid/compliance

Claims, Appeals & Grievances

• Appeals and Grievances: https://www.humana.com/medicaid/indiana/support/grievances

• Provider Forms: https://provider.humana.com/medicaid/indiana-medicaid/documents-forms

Humana Healthy Horizons – Indiana PathWays Provider Map (LTSS/HCBS) 

• Region 1 – Brittani Fox
  📞 219-216-5588
  📧 INMedicaidProviderRelations_T1@humana.com
  Counties: Lake, Porter, LaPorte, St. Joseph, Starke, Marshall, Fulton, Jasper, Newton, Pulaski

• Region 2 – Jelania Hollingsworth
  📞 317-793-8028
  📧 INMedicaidProviderRelations_T2@humana.com
  Counties: Steuben, LaGrange, Noble, DeKalb, Elkhart, Kosciusko, Whitley, Allen, Huntington, Wabash, Wells, Adams, Jay, Blackford

• Region 3 – Jelania Hollingsworth & Lauren Savitskas
  📞 346-236-4261 (Jelania) | 317-793-8028 (Lauren)
  📧 INMedicaidProviderRelations_T3@humana.com
  Counties: Benton, White, Carroll, Cass, Howard, Tipton, Clinton, Tippecanoe, Warren, Fountain, Montgomery, Boone, Hamilton, Madison, Delaware, Grant, Miami

• Region 4 – Mychelle Christian
  📞 812-204-9285
  📧 INMedicaidProviderRelations_T4@humana.com
  Counties: Wayne, Union, Fayette, Franklin, Dearborn, Decatur, Ripley, Ohio, Switzerland, Jefferson, Jennings, Bartholomew, Shelby, Hancock, Rush, Henry, Randolph, Jackson, Scott, Washington

• Region 5 – Lauren Savitskas
  📞 317-793-8028
  📧 INMedicaidProviderRelations_T5@humana.com
  Counties: Marion, Johnson, Morgan, Hendricks, Putnam, Owen, Brown, Monroe, Lawrence, Greene, Clay, Sullivan, Vigo, Parke, Vermillion

• Home Health / Personal Care Attendant
  📧 INLTSSPersonalCareAttendant@humana.com
  South: Bria Steele – 📞 (317) 677-2693
  North: Cierra Rich – 📞 (260) 298-4348

• Territory Map

Member Support and Services

• 24-Hour Nurse Advice Line: 800-449-9039

• Transportation Services: 800-936-2794 (48-hour advance notice for non-emergent transportation)

• Member Site: https://www.humana.com/medicaid/indiana

• Member Support: https://www.humana.com/medicaid/indiana/support

• Member Benefits::https://www.humana.com/medicaid/indiana/benefits

• Humana Community Navigator: https://humana.findhelp.com/

• Member Forms: https://www.humana.com/medicaid/indiana/support/documents-forms

• Provider Search: https://finder.humana.com/finder/medical?customerId=1

United Health Care

United Healthcare (UHC) Provider Services Contact Information

• Provider Services:

Phone: 866-274-5888

• UHC Helpline:

Phone: 877-610-9785

Hours: 8 a.m. to 8 p.m. EST

• Prior Authorization:

Phone: 877-610-9785

Fax: 844-897-6514

• Provider Contracting Contact:

Email: in_providerservices@uhc.com

Online Resources and Portals

• United Health Care Provider Landing Page: UHC Provider Page

• Provider Portal: https://identity.onehealthcareid.com/oneapp/index.html#/login

• Provider Claims: https://provider.humana.com/medicaid/indiana-medicaid/claims-payments

• Provider News: https://www.uhcprovider.com/en/health-plans-by-state/indiana-health-plans/in-comm-plan-home/in-cp-news.html

• Provider Training: Portal Training

• Provider Manual: UnitedHealthcare 

Home and Community Based Services (HCBS) Advocates by counties served

• Region 1 – 📞 763-361-1122
  Counties: Lake, Porter, LaPorte, St. Joseph, Elkhart, LaGrange, Steuben, Newton, Jasper, Starke, Pulaski, Marshall, Fulton, Kosciusko, Noble, Whitley, DeKalb

• Region 2 – 📞 763-361-1118
  Counties: Benton, Warren, Fountain, White, Tippecanoe, Montgomery, Carroll, Cass, Clinton, Miami, Howard, Tipton, Wabash, Grant, Madison, Allen, Wells, Blackford, Delaware, Adams, Jay, Randolph

• Region 3 – 📞 763-361-1142
  Counties: Boone, Hamilton, Hendricks, Marion, Morgan, Johnson

• Region 4 – 📞 763-361-3249
  Counties: Vermillion, Parke, Putnam, Vigo, Clay, Owen, Sullivan, Greene, Knox, Daviess, Martin, Lawrence, Gibson, Pike, Dubois, Crawford, Posey, Vanderburgh, Warrick, Spencer, Perry, Orange

• Region 5 – 📞 763-361-1125
  Counties: Hancock, Henry, Wayne, Shelby, Rush, Fayette, Union, Monroe, Brown, Bartholomew, Decatur, Franklin, Jackson, Jennings, Ripley, Dearborn, Washington, Scott, Jefferson, Switzerland, Ohio, Harrison, Floyd, Clark

• Statewide Provider Advocate – 📞 763-361-1650
  Serves: Providers offering HCBS services statewide

• View the Map

Member Information:

• Member Site: https://www.uhc.com/communityplan/indiana/plans/medicaid/pathways

• Member Services: 800-832-4643

• Nurse Line: 800-832-4643 - Available anytime

• Transportation Services: 800-832-4643 (Arrange Non-emergent transportation 48 hours in advance)

• Pharmacy Services (OptumRX): 866-215-5046

United HealthCare Provider Advocates

• 📞 763-361-0100
  Counties: Lake, Porter, LaPorte

• 📞 763-321-3822
  Counties: St. Joseph, Elkhart, LaGrange, Steuben, DeKalb, Noble, Kosciusko, Marshall, Starke, Jasper, Newton, Benton, White, Pulaski, Fulton, Cass, Carroll, Howard, Miami, Wabash, Whitley, Allen, Huntington, Grant, Wells, Adams, Blackford

• 📞 618-943-6693
  Counties: Warren, Tippecanoe, Clinton, Tipton, Madison, Delaware, Jay, Randolph, Henry, Hancock, Marion, Hamilton, Boone, Montgomery, Fountain, Vermillion, Parke, Putnam, Hendricks, Wayne, Union, Fayette, Rush, Shelby, Johnson, Morgan, Owen, Vigo, Franklin, Decatur, Bartholomew, Brown, Monroe, Clay

• 📞 612-395-8106
  Counties: Sullivan, Greene, Lawrence, Jackson, Jennings, Ripley, Switzerland, Jefferson, Scott, Washington, Orange, Martin, Daviess, Knox, Gibson, Pike, Dubois, Crawford, Posey, Vanderburgh, Warrick, Spencer, Perry, Harrison, Floyd, Clark

• 📞 All FQHC/RHCs: 763-348-6102

• 📞 Provider Market Operations: 952-406-6498

Humana Provider Advocates

• Adult Day Care / Hospice
  📧 INLTSSAdultDayHospice@humana.com
  Kimberly Dunn – 📞 (812) 914-3104

• Skilled Nursing / Assisted Living
  📧 INLTSSNursingFacilityAssistedLiving@humana.com
  Jessica Iden – 📞 (574) 275-3573

MD Wise

• MD Wise News: https://www.mdwise.org/mdwise/mdwise-for-providers

• If you believe that there is an issue with MHS not paying the overheads on your claims, please reach out to your field rep and copy Mona Green at Mona.Green@mhsindiana.com 

• TONYA TROUT (Home Health and Hospice Rep)
  Email: ttrout@mdwise.org
  Phone: 317- 766-0505   

• Territory Map

CareSource Provider Resources

• Care Source Landing Page

• Provider Portal 

• Provider Policies 

• Provider Manual 

• Provider Prior Authorization Tools

• BRIAN GRCEVICH
  Cell: 317-296-0519
  Email: Brian.Grcevich@CareSource.com 

IHCP Provider Resources

• IHCP PA Request Form

• IHCP PA Revision Form

 If your agency needs to connect with Indiana FSSA for official communications, media outreach, or event support, here are the key contacts and tools:

• • Office of Strategic Communications and Public Affairs
    402 W. Washington St., Ste. W-461, Indianapolis, IN 46204
    Email: office.communications@fssa.in.gov
    Fax: 317-233-4693

  • News & Updates – Sign up to receive FSSA news releases or follow on X (Twitter) @FSSAIndiana.

  • Reports & Data – Find FSSA reports and statistics.

  • Request a Speaker – Use the Speaker Request Form if you would like the FSSA Secretary, Deputy Secretary, or division leaders to present at your event.

Overview of Business Ombudsman Services

The Indiana Economic Development Corporation’s regulatory affairs division assists in the process of obtaining the permits and approvals necessary for a business operation. Members of the regulatory affairs staff serve as liaisons between companies, communities, local economic development organizations, and regulatory agencies.

The regulatory affairs division assists both current and potential Indiana businesses with a variety of topics, including agency contacts and communication facilitation; license/permit requirements and applications; permit tracking; and regulatory compliance.

In addition, members of the regulatory affairs staff serve as liaisons between businesses and various state agencies, such as: the Indiana Department of Environmental Management, Department of Natural Resources, Department of Transportation, Department of Revenue, Department of Workforce Development, and Secretary of State. Regulatory affairs staff members also serve on a variety of workgroups and task forces dealing with issues of importance to economic development in Indiana.

Permitting Assistance

The regulatory affairs division not only provides permit application assistance and tracking, but also establishes early communications with the technical staff of the regulatory agencies to ensure that permits are efficiently processed. This service is an effort to minimize the amount of time spent on regulatory compliance.

Contact the Indiana regulatory division with questions on obtaining the proper permits or maintaining compliance with the laws and regulations of the state of Indiana.

• • IEDC Small Business Ombudsman: IEDCOmbudsman@iedc.in.gov

Small Business Contacts – IC 4-22-2-28.1

Small Business Regulatory Coordinator

• Shanida Sharp-Byrnes
  Director of Policy and Due Process
  Division of Disability and Rehabilitative Services
  Indiana Government Center South
  402 West Washington Street, Room W453
  Indianapolis, IN 46204
  📞 (317) 232-2764
  📧 Shanida.Sharp-Byrnes@fssa.in.gov

Small Business Ombudsman (IC 5-28-17-6)

• David Watkins
  Small Business Ombudsman
  Indiana Economic Development Corporation
  One North Capitol, Suite 700
  Indianapolis, IN 46204
  📞 (317) 607-9176
  📧 DWatkins@iedc.in.gov

Available Resources:

The small business ombudsman’s duties under IC 5-28-17-6 include, per IC 5-28-17-6(9):

• Investigating and attempting to resolve compliance matters involving small businesses and state agencies

• Acting as a mediator or participant in proceedings to help address compliance issues with laws, rules, or policies

The Golden Hoosier Award is Indiana's highest honor recognizing residents aged 65 and over for their service and commitment to their communities. Sponsored by the Lt. Governor's office in partnership with FSSA and AARP, the award celebrates "unsung heroes" who have made a significant positive impact through volunteerism, particularly those who have not received widespread prior recognition. To be eligible, a nominee must be an Indiana resident, 65 or older, and have actively volunteered for the past three consecutive years.

Nominations must be submitted by a community leader and should include a detailed narrative explaining the nominee's service. Submissions are closed for 2025, and can be made through an online form, via email to GoldenHoosiers@fssa.in.gov., or by postal mail to the Office of Lt. Governor Micah Beckwith.

Recipients will be invited to a special ceremony at the Indiana Statehouse where they will receive an engraved award and a photograph with the Lieutenant Governor.