Do You Provide Transportation for a
Family Member or Friend?
Indiana Medicaid Gas Reimbursement Program
If you regularly drive a loved one to medical appointments, you may be eligible for mileage reimbursement through Indiana Medicaid's Gas Reimbursement Program. This program is available to family members, close friends, or trusted individuals who transport a Medicaid recipient to and from covered medical visits. Verida serves as your transportation broker, managing transportation case management for your Medicaid-covered rides to doctors' offices, pharmacies, and other healthcare locations.
⭐ Please Note: These instructions are specific to IHCP Traditional Medicaid⭐
Indiana PathWays for Aging members should call 877-284-9294 for guidance.
Enrollment Instructions
Through this guide, you’ll learn how to enroll as a transportation provider and begin requesting gas reimbursement for eligible trips. The instructions include both online and paper enrollment options, and cover everything from required forms and documentation to how to schedule rides and submit completed trip forms.
Step-by-step instructions to enroll in the Medicaid Gas Reimbursement Program
Verida’s scheduling process and contact information
What forms are required and how to submit reimbursement claims
Resources and support contacts if you need help at any point
⭐ REQUIRED:
Family Member or Associate Transportation Services Form
The member confirms the need for frequent medical trips, identifies a Medicaid member, and specifies the enrolling driver (a form must be submitted for each of your drivers)
Fill in the: Medicaid Member Transportation Request Form
For instructions on applying to be a DRIVER please see use one of the options below.
⭐ OPTION 1:
Online Provider Enrollment Application
For instructions on applying by mail, please see below
To begin the application process, follow these steps:
Navigate to the IHCP Website to begin the process
Select, “Provider Enrollment Application” on the left and then Continue
For Provider Classification select, “Billing”
For Provider Type select, “26: Transportation”
Enrollment Request Type, “New Enrollment”
Are you a disregarded entity? NO
Toggle, TIN Type to “SSN” enter your social security number.
Enter the rest of the information and continue to the next section.
For Specialty “266: Family Member” and click “Add”
Provider Addresses
It is required to specify all three addresses:
Driver's Permanent Address
Pay-To Address
Mail-To Address
↪ Find your your 4-digit zip code extension search here
⭐ Helpful Tip: Use the copy function to quickly replicate duplicate addresses.
Provider Identification
Enter your information for the following fields:
Driver’s license information
Auto insurance Information
Vehicle Registration Information
EFT Information
Enter your information for the following fields:
Routing Information
Account Information
Other Information:
Enter your information for the following fields:
Medicaid Member Name
Medicaid Member ID
Complete the other questions and sections to continue to submit your application.
To complete the process, upload all 4 required documents:
☑ Copy of a Valid Driver License
☑ Current Auto insurance
☑ Current Vehicle Registration
☑ Current version of the W-9 form from the Internal Revenue Service (IRS)
↪ Go to the www.irs.gov website and locate the W-9 form and download the form.
⭐ OPTION 2:
Paper Provider Enrollment Application:
For instructions on applying online, please see above.
To begin the application process, follow these steps:
Download, Print, and Complete the Medicaid Transportation Provider Application Packet
⭐ Note: Make sure to include the "Electronic Funds Transfer Addendum/Maintenance Form"
↪ Located on page 11 of the application.
Gather Driver’s Documentation to Submit:
The driver must include copies of the following documents with their application:
☑ Valid Driver License
☑ Current Auto insurance
☑ Current Vehicle Registration
☑ Current version of the W-9 form from the Internal Revenue Service (IRS)
↪ Go to the www.irs.gov website and locate the W-9 form and download the form.
Obtain the Medicaid Member Transportation Request Form, completed by the Medicaid member, and include it with your submission.
4. Submit the Enrollment Forms
If enrolling by mail submit to the following address:
IHCP Provider Enrollment
P.O. Box 50443
Indianapolis, IN 46250-0418
Scheduling and Reimbursement:
Once enrolled, contact Verida’s Reservation Line at 855-325-7586 to request a gas reimbursement trip.They are available Monday – Friday from 8 a.m. – 6 p.m., EDT.
When You Call to Schedule a Trip, You Will Need These Important Details:
Member’s ID, full name and date of birth
Pick-up address, including zip code
Doctor or facility name and address, including zip code
Telephone number of the doctor or facility
Appointment date and time
Any special transportation needs you may have (wheelchair, walker, vision-impaired, etc.)
Things to Keep in Mind:
You must call Verida’s Reservation Line at 855-325-7586 to request a gas reimbursement trip.
↪ They are available Monday – Friday from 8 a.m. – 6 p.m., EDT.
You will need to call at least two business days before your appointment for Verida to schedule a ride. You can schedule up to 30 days in advance.
After approval, you’ll receive a pre-filled Gas Reimbursement Form via email from Verida.
Remember to take the form to your appointment for the provider to sign.
Both the driver and the member (or their representative) must sign the form to verify the trip.
Ensure your direct deposit information is current and accurate to avoid delays in reimbursement.
Submit the completed form by fax or mail
☑ By Fax: 678-510-1352
☑ By Mail: Verida Claims, 843 Dallas Highway, Villa Rica, GA 30180
Additional Resources:
For detailed program information, visit the official website: Indiana Medicaid Family Member or Associate Transportation
To learn more about Verida, visit their website: Verida Indiana Members
Access the Verida Member Portal here: Verida Member Portal
Questions?
For assistance with IHCP provider enrollment, checking your enrollment status, or updating your provider profile:
Call Customer Assistance at 800-457-4584
Select option 2 for provider enrollment status
Select option 3 to update provider enrollment information
For Verida-specific inquiries:
Call 855-325-7586
Or email: IndianaGR@verida.com
Feedback
If you want to provide feedback about your experience with Verida you can contact the Quality Assurance Line and representative should follow up with you within 24 hours:
Dial 1-888-833-4154 to leave a voicemail for Verida
File a complaint with Verida: Complaint Form
Submit a compliment to Verida: Compliment Form
Use the FSSA Contact Page to reach out with your opinion
We're Here to Help!
If you have any questions or need assistance at any stage, please don’t hesitate to reach out. We’re committed to making this process as smooth and accessible as possible. Thank you for your dedication to providing care.